It is against the law to sell any electronic cigarette products to under 18’s.
Since 2015 it has been illegal to sell vape products to anybody under the age of 18, The London Vape Company needs to ensure that all customers that place orders online are age checked.
We will use as system called VerifyMyAge to ensure you are old enough to purchase our products. VerifyMyAge are an established and trusted age verification provider in the UK, and are able to verify your age in a matter of minutes. They will not run a credit check and you can rest-assured that your personal information is in trusted hands. Companies such as eBay also use their services for age verification checks.
At times the age verification check may fail or be referred. In these scenarios we could request passport/driving license details from you to re-check your details manually against the relevant database to verify age. If you do not wish to release this information to us we can cancel and refund your order.
If you are experiencing difficulty verifying your details via the instructions sent to you, please follow the guideline below to verify your details;
You will have received an email from VerifyMyAge, which includes a link to follow to verify your details. Please check your junk folder if you cannot see an email from VerifyMyAge.
You will then be asked to verify your details by a number of means; Mobile Phone, Credit Card, Debit Card, UK Driving Licence, Citizencard, National DB or Electoral Roll.
Entering your mobile phone number is the quickest way to verify your order, alternatively, please enter your details when prompted, for whichever option is selected.
Once verified, your order will be submitted and dispatched. You will not need to verify your details again when placing a future order, providing you log into your account as normal, and your details do not change.