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Refund & Returns Policy
Returns & Refunds
8.1 You have the right to return your order within a period of 7 days starting on the day after the date you receive your order. Before returning any products to us you must first email us at [email protected] for prior authorisation. Products must be returned within 7 days from authorisation, at your own expense and risk.
8.2 We are unable to accept returns of unwanted and non-faulty products after 7 days. Please note that any unwanted or non-faulty products returned to us within 7 days are subject to a 20% restocking fee of the original selling price will be deducted from the refund, providing the products are in resalable condition, in original packaging and with all paperwork and accessories.
8.3 No refund can be given for the original shipping/postage cost of any products which are returned regardless of fault.
8.4 Products must be returned ‘as sold’, in the original unused condition and in the original packaging.
8.5 We are unable to return a potentially faulty product unless the item in question is shipped back for testing. If testing is refused, we are unable to offer a refund on the product due to potential abuses of the return policy.
8.6 After testing of a product and not found faulty the cost of the return must be paid by the customer or it can be collected from their local branch.
- Faulty, incorrect or missing stock will carry no charge on refund
- On PayPal and Credit Card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of The London Vape Co (e.g cancellation of your order because you no longer want it). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.
- Non-faulty refund requests will incur a 25% restocking fee that will be deducted and you must ensure the goods are returned recorded delivery at your expense.